Job postings

Bilingual Customer Service Representative

Calgary

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Job Description

Are you ready to make a difference in a dynamic, service-oriented environment? At Congebec, we are looking for a proactive individual who pays attention to detail and is passionate about customer satisfaction. If you excel in organization, enjoy teamwork, and have a passion for service, this role is perfect for you!

Embark on an adventure where every interaction matters. At Congebec, we value collaboration, innovation, and excellence in customer service.

Why work at Congebec?

  • Congebec prioritizes a balance between professional challenges and your personal well-being.
  • Your compensation will be based on your qualifications and experience. Additionally, we offer competitive benefits to support your financial, physical, and psychological well-being.
  • Join a passionate team at Congebec, ready to tackle challenges and innovate. Our work environment is stimulating and conducive to personal growth.
  • Congebec stands out in its field. We are constantly expanding and offer professional development opportunities.

What will be your main responsibilities?

As a Customer Service Representative, you will be at the heart of our relationship with clients. Here’s an overview of your responsibilities:

  • Account Management: Ensure client satisfaction and the quality of services provided.
  • Effective Customer Service: Provide diligent follow-up to both internal and external clients, resolving their issues and addressing their needs.
  • Proactivity and Data Accuracy: Anticipate client needs and ensure information accuracy.
  • Customer Satisfaction: Act proactively to maintain a high level of satisfaction.
  • Compliance with Standards and Regulations: Adhere to policies, procedures, and standards in our warehouses (including safety, BRCGS, HACCP, etc.).
  • Goals and Continuous Improvement: Contribute to achieving objectives and continuous performance improvement.
  • Interdepartmental Collaboration: Work closely with our multidisciplinary teams across different time zones.
  • Handling Complaints: Manage requests in collaboration with relevant parties.
  • Reporting and Compliance: Provide necessary data for report preparation and adhere to current standards, regulations, and corporate policies.
  • Related Tasks: Perform any other related tasks necessary for the smooth functioning of our team.

General skills

What qualifications are we looking for?

  • Education: Collegial or professional degree in a relevant field is an asset for this position.
  • Experience: Ideally, between two (2) and five (5) years of experience in a similar role and environment.
  • Asset: Experience in the food industry, warehousing, and/or transportation will be considered an advantage.

What skills you need to be successful in this role?

  • Effective Communication: Your ability to communicate clearly and courteously is essential. Tact and diplomacy will be your allies in ensuring excellent customer service.
  • Priority Management and Stress Handling: You’ll need to prioritize and organize tasks effectively while meeting deadlines.
  • Collaboration and Support: Whether remote or in person, you’ll collaborate with your team and promote a supportive environment.
  • Attention to Detail: Precision and accuracy in your work are crucial for ensuring customer satisfaction.
  • Resourcefulness and Independence: Ability to solve challenges independently.
  • Calmness: Maintain composure in a dynamic environment.
  • Teamwork: Collaborate harmoniously with colleagues.

Hiring Details:

  • Languages: Proficiency in both French and English, both spoken and written.
  • Computer Skills: Familiarity with the MS Office suite, especially Outlook and virtual documentation. Knowledge of a warehouse management tool (WMS) would be an asset.
  • Availability: Willingness to occasionally cover shifts in other time zones.

*This job description is subject to revision based on operational needs.
**Accommodations are available upon request for persons with disabilities participating in all aspects of the selection process.

 

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    (Canadian citizen, Canadian permanent resident, Canadian work permit)

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