Operations Supervisor

Job Description

Are you interested in joining a rapidly evolving company and contributing to building a dynamic culture? You’ll need to exercise your participatory leadership skills to bring teams together around a common goal. Additionally, your managerial abilities will be crucial for initiating positive changes and guiding your team through them.

Does this challenge intrigue you? We have the perfect position for you! 

WHY WORK AT CONGEBEC?

• A growing company that excels in its field, with career opportunities across Canada.
• Be part of a team that values the balance between professional challenges and personal well-being.
• We care about your financial health! You’ll be eligible for a group insurance program and an employer-contributed retirement plan.
• Because mental and physical health matter, we offer a comprehensive employee assistance program, as well as telemedicine services through Dialogue.
• Achieving company goals is great! Being rewarded for it is even better! All our employees are eligible for an annual bonus program.
• We have our own continuous training program to support your professional development.

RESPONSIBILITIES

Reporting to the operations manager and collaborating with other supervisors, the incumbent in this position will have the following main responsibilities:

• Supervise, lead provide coaching and training to the Saskatoon warehouse and office employees
• Create and approve work schedules, overtime and vacations of the warehouse and office staff to meet work requirements
• Participate in the hiring of warehouse and office staff
• Provide ongoing feedback on performance expectations and initiates discipline if that becomes necessary
• Ensure that corporate policies and procedures are understood, appropriately applied, and that any negative consequences of an existing policy are brought to the attention of Congebec Management
• Oversee the proper flow of documents from customers, the office and warehouse
• Investigate corrections and/or adjustments to customer accounts
• Ensures that issues are identified promptly and brought to the attention of the appropriate parties for resolution between the office, warehouse and customers
• Communicate with customer(s) as required and periodically to ensure their satisfaction with the services that are being provided to them
• Make recommendations to improve warehouse and office processes and actively encourage staff to do the same
• Audit the accuracy of invoices and statements to ensure that information as to rates, quantities and extensions are accurate and makes necessary adjustments to correct information
• Ensure compliance with policies, procedures, health and safety initiatives, standards and regulations in force in the warehouse and actively participate in improving those (OHS, BRC, HACCP, etc.)
• Participate in the management of disciplinary files and complaints in collaboration with the management and human resources services
• Conduct accident investigations and participate in analysis and support implementation of corrective measures.
• Proactively identify problems and implement solutions with the team
• Provide prompt, efficient and courteous service to clients
• Communicate relevant information to the other shift(s) (as applicable)
• Check receipts and shipments to ensure accuracy
• Be an active user in researching and troubleshooting information in the WMS to assist operators
• Actively participate in objective delivery and work on the continuous improvement of performance
• Approve employees’ hours assigned to the shift
• Work in collaboration with other team members across the facility
• Carry out all other related tasks
• Perform any other related tasks.