Job postings

Customer Service Representative (Shipping Coordinator)

Vancouver

Share

Job Description

WHY WORK AT CONGEBEC?

  • A full-time position with possibility of advancement
  • Competitive salary and benefits
  • A dynamic, convivial, and challenging work environment
  • A growing company that stands out in its field

RESPONSIBILITIES

Reporting to the Operations Manager, the Customer Service Representative (Shipping Coordinator) will have the primary responsibilities of:

  • Welcome drivers, visitors, and subcontractors
  • Assign the loading and unloading doors
  • Enter information into the computer system
  • Check transport documents, customs, HACCP, SQF, etc.
  • Check documents related to orders
  • Ensure compliance with the policies, procedures, standards, and regulations in force in the warehouses (OH&S, BRC, HACCP, C-TPAT, etc.):
  • Verify the identity of truckers, visitors, and service providers
  • Manage the visitors log
  • Apply the procedure for securing trailer trucks
  • Scan client documents
  • Verify inbound shipments for closure
  • Email management, scheduling appointments, answering customer inquiries, retrieving BOLs, COAs, and other documentation for shipments
  • Assist the Warehouse Supervisor and occasionally perform operational tasks
  • Perform other related duties

General skills

EDUCATION AND PROFESSIONAL EXPERIENCE

  • Minimum of three (3) years of experience in a similar fast paced environment
  • Or equivalent combination of educational and professional experiences

COMPETENCIES

  • Resourcefulness and autonomy
  • Calm
  • Judgment and ability to solve problems
  • Customer service orientation
  • Communication skills (tact and diplomacy)
  • Priority and stress management
  • Rigor
  • Flexibility and versatility
  • Ability to work in team

REQUIRMENTS

  • Written and spoken English
  • Good computer skills (MS-Office, e-mail, Internet Explorer, etc.)
  • Knowledge of OH&S standards
  • Knowledge of HACCP (an asset)
  • Knowledge of SQF (an asset)
  • Available for replacements on other shifts if required
  • Experience in a cold environment or in the food industry (an asset)

Accommodations are available on request for people with disabilities taking part in all aspects of the selection process.

List of benefits

  • Competitive Remuneration
  • Group Benefits
  • Continous Education Program: Congebec University
  • Telemedecine Program: Dialogue
  • Employee Assistance Program (EAP)
  • Wellbeing Program
  • Company Events

Apply

    Do you legally have the right to work in Canada? (mandatory)
    (Canadian citizen, Canadian permanent resident, Canadian work permit)

    * By providing the requested personal information, you consent to its collection and use in accordance with the candidate personal information protection policy.