Customer Service Representative

National

Job Description

Are you known for your customer service mindset, attention to detail, and ability to solve problems efficiently and professionally? Do you take pride in delivering an impeccable customer experience while collaborating closely with different teams?

At Congebec, we are looking for much more than a Customer Service Representative. We are looking for a proactive, organized, and committed individual who can play a key role in customer satisfaction and retention. If you thrive in a dynamic environment, enjoy contributing to continuous improvement, and like working as part of a team across different time zones, this role is for you.

WHY WORK AT CONGEBEC?

A fast-growing company that stands out in its field, with career opportunities across Canada.
Be part of a team that values the balance between professional challenges and personal quality of life.
We care about your financial well-being! You will be eligible for a group insurance program and a retirement plan with employer contributions.
Because mental and physical health matter, we offer a comprehensive Employee Assistance Program, as well as telemedicine services with Dialogue.
Achieving company goals is great, being rewarded for it is even better! All our employees are eligible for an annual bonus program.
We have our own continuous training program to support your professional development.

YOUR RESPONSIBILITIES

Reporting to the National Customer Service Operations Manager, the incumbent will have the following main responsibilities:

Provide prompt and efficient service to internal and external customers and ensure follow-ups;
Review data in the system to proactively communicate with clients and ensure the accuracy of information regarding services provided by operations;
Act proactively in identifying issues and implementing solutions to achieve a high level of customer satisfaction;
Comply with policies, procedures, standards, and regulations in force in warehouses (OHS, BRCGS standards, HACCP, etc.);
Work collaboratively with operations across various warehouses and with the sales team;
Work within a multidisciplinary, pan-Canadian team across different time zones;
Handle claims requests with the involved parties as needed;
Provide data required for report preparation; finalize the processing of customer orders;
Process product transfers between clients;
Respond to inquiries from internal and external customers;
Support the team during absences and vacations;
Perform any other related tasks.

General skills

EDUCATION AND PROFESSIONAL EXPERIENCE

College diploma (DEC) in a relevant field;
Minimum of three (3) to five (5) years of experience in customer service;
Or an equivalent combination of work and education;
Experience in the food industry, warehousing, and/or transportation is considered an asset.

REQUIRED SKILLS

Strong verbal and written communication skills with a keen sense of customer service (tact and diplomacy);
Ability to prioritize and organize tasks efficiently and effectively while meeting deadlines;
Ability to collaborate remotely or in person with a team and foster a supportive work environment;
Strong attention to detail to ensure accuracy and thoroughness in work;
Proficiency in MS Office suite, particularly Outlook;
Knowledge of a warehouse management system is considered an asset;
Customer service-oriented mindset;
Computer skills (MS Office, email, Internet Explorer, etc.);
Knowledge of HACCP standards (asset).
Bilingualism: spoken and written languages (French* and English)

*French is required for this position, as the incumbent will have the responsibility of supporting, collaborating, and communicating effectively with colleagues, partners, and clients across Canada.